This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for services provided by Helicoptic Solutions ("Company", "we", "our", or "us"). By purchasing or subscribing to our services, you agree to this policy.
1. General Policy
Due to the nature of digital services, software integrations, API setups, and marketing campaigns, most payments made to Helicoptic Solutions are non-refundable, unless otherwise agreed in writing. Refund eligibility depends on the type of service purchased and the stage of project execution.
2. Cancellation Policy
a) Before Project Initiation
If a cancellation request is made before the project work has started:
- A partial refund may be considered.
- Administrative and processing charges may be deducted.
b) After Project Initiation
If work has already begun:
- No refund will be provided for completed milestones.
- Any advance payment made for setup, consultation, or onboarding is non-refundable.
c) Subscription-Based Services
For monthly or recurring services (e.g., WhatsApp API platform, marketing retainers):
- Clients must provide written notice at least 7 days before the next billing cycle.
- No partial refunds will be issued for mid-cycle cancellations.
- Services will continue until the end of the active billing period.
3. WhatsApp API & Third-Party Services
Setup fees for WhatsApp API integration are strictly non-refundable.
Meta/WhatsApp conversation charges, BSP fees, or third-party platform fees are non-refundable.
If a WhatsApp number gets restricted or banned due to client policy violations, no refund will be issued.
4. Marketing Services
Ad spend and service fees are non-refundable once campaign setup or optimization has begun. Refund requests based on performance expectations will not be entertained.
5. Website Projects
Advance payments are non-refundable once work has started. Projects paused for more than 30 days may be considered abandoned without refund.
6. Exceptional Cases
Refunds may be considered only if the company is unable to deliver, for duplicate payments, or billing technical errors.
7. Processing Time
Approved refunds will be processed within 7-15 business days via the original payment method where possible.
How to Request
To request a cancellation or refund, please contact us with your invoice number and service details.
Helicoptic Solutions
- R29, Laxmi Nagar, New Delhi - 110092
- +91-8383989817
- info@helicopticsolutions.com